Returns & Refunds


All product returns to be sent to:

Unit 1 Queen’s Mill
Mill Street East
West Yorkshire
WF12 9AQ


Tel: +44(0)1924 455468


Note: ORWOODS do not arrange collection of returns – this is the responsibility of the person seeking to return items.


If you cancel the contract before products have been dispatched by us, then you will be refunded the whole contract sum paid for goods including delivery costs. If you cancel the contract at any time after products have been dispatched then you will be refunded the whole contract sum paid for goods excluding delivery costs. If cancellation takes place before goods have been dispatched to you, refund will be made within 14 working days. If at the time of cancellation goods have already been sent out to you, or are already in your possession, you must return the goods before the expiry of 14 days after you have communicated your cancellation of the contract, and refund will be made within 14 working days after you have returned such goods to ORWOODS. In order for a refund to be made, you must return the unwanted goods in complete undamaged and unblemished, saleable condition; you are to meet all costs of returning the goods, and all risks relating to the goods while in your possession and during return transit are borne by you until they are delivered back to ORWOODS. If you are situated outside the UK, refund payments will be limited to the GBP Sterling value ORWOODS in fact received from you net of any cost of currency exchange or other fee imposed or levied by banking processes etc due to the international nature of the transaction, and net of any such similar costs which arise and are incurred in the refund process, whether imposed by our bank or by your own bank – such costs similarly being met by you (if applicable, these are likely to be deducted during refund banking process before you receive any final refund sum).

Read our full T&Cs here